Privacy Policy
Your privacy is important to us. This policy explains how VitalGlow Essentials collects, uses, and protects your personal information.
Introduction
At VitalGlow Essentials, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website vitalglow-essentials.com and use our services.
This policy applies to all users of our website, including visitors, customers, and anyone who interacts with our online platform. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices.
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Demographic Information: Age, gender, preferences, interests
- Communication Data: Messages sent through our contact forms, customer service interactions
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, click-through rates
- Location Data: General geographic location based on IP address
- Referral Information: Website that referred you to our site
- Cookies and Tracking: Small data files stored on your device
Information from Third Parties
We may receive information about you from third-party sources, including social media platforms, marketing partners, and analytics providers. This information helps us improve our services and provide you with better customer experiences.
How We Use Your Information
Primary Uses
Service Provision
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and updates
- Manage your account and preferences
Communication
- Send promotional emails (with your consent)
- Respond to inquiries and questions
- Send important service notifications
- Provide product recommendations
Legal and Business Purposes
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Fraud Prevention: Detect, prevent, and address fraud, unauthorized use, and other illegal activities
- Business Operations: Improve our website functionality, products, and services
- Analytics: Analyze website usage patterns and user behavior to enhance user experience
- Marketing: Develop and deliver targeted advertising and marketing campaigns
Consent-Based Processing
We will only use your personal information for purposes beyond those necessary for providing our services with your explicit consent. You have the right to withdraw your consent at any time by contacting us or adjusting your communication preferences.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, subject to strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice provided.
Third-Party Service Categories
- Payment processors (secure payment processing)
- Shipping and logistics providers
- Email marketing platforms
- Analytics and website performance tools
- Customer support systems
- Legal and professional advisors
Data Security
Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Restricted access to personal information
- Regular Audits: Periodic security assessments and updates
- Secure Storage: Protected databases and servers
- Employee Training: Regular privacy and security training
- Incident Response: Procedures for security breach response
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account Data: While your account is active and for a reasonable period after closure
- Order Information: For tax, accounting, and legal compliance purposes
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: Aggregated data may be retained indefinitely for research purposes
Note: We will delete or anonymize your personal information upon your request, except where retention is required by law.
Your Rights and Choices
You have several rights regarding your personal information. We are committed to helping you exercise these rights:
Access and Portability
Request a copy of your personal information in a structured, commonly used format. You can also access your account information at any time through our website.
Correction and Updates
Request correction of inaccurate or incomplete information. You can update most information directly through your account settings.
Deletion
Request deletion of your personal information, subject to certain legal exceptions. We will process deletion requests within 30 days.
Marketing Preferences
Opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly. We respect your communication preferences.
Objection and Restriction
Object to certain processing of your information or request restriction of processing in specific circumstances.
Data Processing Complaints
File a complaint with supervisory authorities if you believe your privacy rights have been violated.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or through our contact form. We will respond to your request within 30 days.
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and improving our services.
Essential Cookies
Required for website functionality, including login, shopping cart, and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance and user experience.
Marketing Cookies
Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies
You can control and manage cookies in several ways:
- Browser Settings: Most browsers allow you to block or delete cookies
- Cookie Preferences: Use our cookie preference center (link available on website)
- Opt-Out Tools: Use industry opt-out tools for advertising cookies
- Mobile Device Settings: Adjust settings on your mobile device
Please note: Disabling certain cookies may affect the functionality of our website and your user experience.
Third-Party Tracking
We may use third-party services that employ cookies and similar technologies to track website usage. These services include:
- Google Analytics for website traffic analysis
- Social media pixels for marketing and advertising
- Customer feedback and review platforms
- Email marketing analytics tools
International Data Transfers
As a global business, we may transfer your personal information to countries other than your own. These transfers are conducted in accordance with applicable data protection laws.
Transfer Safeguards
When transferring personal information internationally, we implement appropriate safeguards:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
- Other lawful transfer mechanisms
Data Processing Locations
Your information may be processed in:
- Primary Location: Czech Republic (our company headquarters)
- Cloud Services: Various global cloud infrastructure providers
- Service Providers: Third-party processors in different countries
- Regional Offices: Local offices for customer support
Your Rights Regarding International Transfers
You have the right to obtain information about international transfers of your personal information and, where applicable, to obtain a copy of the safeguards in place for such transfers. Contact us for more details about specific transfers related to your information.
Children's Privacy
Age Restriction
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Our Commitment
- We do not target our products or services to children
- We do not knowingly collect information from children
- We implement age verification where necessary
- We provide parental control options
- We delete children's data upon discovery
Parent Rights
Parents and guardians have the right to:
- Review their child's personal information
- Request deletion of their child's information
- Refuse further collection of information
- Request cessation of data processing
If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete such information from our systems and ensure compliance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about these changes.
Notification Methods
- Email notification for significant changes
- Website banner or popup notification
- Updated "Last Modified" date
- Social media announcements
Types of Changes
- Minor clarifications
- New data collection practices
- Changes in sharing practices
- Legal compliance updates
Your Options
- Review updated policy
- Adjust privacy settings
- Contact us with concerns
- Close your account if needed
Effective Date
This Privacy Policy was last updated on December 15, 2024 and is effective immediately. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Information
Data Protection Contact
Company Address:
Horní náměstí 69
746 01 Opava
Czech Republic
Phone:
+420 553 01 66 16Email:
[email protected]Business Hours:
Monday - Friday: 10:00 - 18:00
Weekends: Closed
Contact Methods
Response Time
We will respond to all inquiries and requests within 30 days. For urgent matters, please call our customer service line during business hours.
Related Policies
Please review our other privacy-related policies for comprehensive information about our data practices.